Customer information

The service provider and contracting party is SPINTAX s. r. o., Námestie Š. N. Hýroša 4965/5, 034 01 Ružomberok, company ID: 57277737, tax ID: 2122642456. The contact person is Mgr. Lucia Jeleníková.

From enquiry to agreement

An enquiry is non-binding. Website buttons open your email application; you send the message there. Once we have clarified your requirements, we prepare an individual quotation. We agree the scope, final price, deadline, delivery method and payment terms before expressly confirming any work.

Service prices

Website rates are indicative. SPINTAX s. r. o. is not registered for VAT. The quotation confirms the final price and any additional costs before you accept. Where a cost cannot be determined in advance, the quotation explains how it is calculated. An enquiry does not oblige you to accept an offer.

Complaints and requests for a remedy

If a service is defective or you have concerns about how it was handled, contact info@jelenikova.sk or write to SPINTAX s. r. o., Námestie Š. N. Hýroša 4965/5, 034 01 Ružomberok. Identify the service, explain the issue and say what remedy you seek. Your statutory rights concerning defective services are unaffected.

When a consumer reports a service defect, we provide a written acknowledgement without delay, including the deadline for resolving it, which must not exceed 30 days from the report under the law. If we reject liability for the defect, we explain the reasons in writing.

Alternative resolution of consumer disputes

If you are a consumer and are unhappy with how a complaint was handled, or believe your rights were infringed, you can send us a request for a remedy. If we reject it or do not respond within 30 days after it was sent, you can apply for alternative dispute resolution.

The competent body is the Slovak Trade Inspection, Central Inspectorate, Department for International Relations and Alternative Dispute Resolution, Bajkalská 21/A, p. p. 29, 827 99 Bratislava 27; email ars@soi.sk. Its procedure is free of charge. See the conditions and application form on the Slovak Trade Inspection website (opens in a new tab). Your right to take a matter to court remains unaffected.

Withdrawal from a distance service contract

If you enter into a service contract at a distance as a consumer, you may withdraw without giving a reason within 14 days of concluding it, unless a statutory exception applies. Send your notice to info@jelenikova.sk or by post to SPINTAX s. r. o., Námestie Š. N. Hýroša 4965/5, 034 01 Ružomberok. It is enough to send it by the last day of the period. You can use the optional model below.

A paid service can begin during that period with your prior express consent and after you have received the relevant information. The right to withdraw is lost only when the service has been fully performed, provided you expressly agreed to an early start and acknowledged that consequence. If you withdraw after a properly agreed early start but before full performance, you pay a proportionate amount for the service actually provided, as required by law. A translation being individually commissioned does not automatically remove this right.

For a valid withdrawal, payments received are refunded within 14 days of receipt of the notice using the same payment method, unless otherwise expressly agreed. This does not affect any legal obligation to pay a proportionate amount for services already provided.

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